Course Outline | Business Management

Assertiveness

This workshop covers the principles of assertive communication, distinguishing it from passive and aggressive behaviours, and provides practical techniques for expressing needs and setting boundaries in various situations.


The course will includes understanding the impact of non-verbal communication, building self-confidence, and developing strategies for handling difficult conversations and conflict resolution

Summary

Details:

Objectives

Key objectives include:

  • recognising different communication styles (assertive, passive, aggressive) 
  • developing assertive body language and communication
  • learning techniques to set boundaries and manage challenging interactions

All participants leave with a personalised workbook.





Duration & Attendees

2 DAYS


WHO SHOULD ATTEND?

Anyone looking to improve their communication skills and gain confidence in difficult situations. 


This course is good for 'rising stars' and those who have recently, or are subject to, a promotion.


All participants will leave with a  workbook for future reference



Agenda

3 Weeks pre-work required before the workshop!


  • Definitions
  • What is Assertiveness?
  • Qualitiies
  • Dealing with aggression in others
  • Benefits of assertiveness
  • Behaviours
  • Action your pre-work
  • Transactional analysis
  • Body language
  • Voice and Language Styles
  • 7 techniques to improve assertiveness
  • Dealing with aggressive behaviour at work
  • Benefits of No, If and Yes in Assertiveness
  • How to say 'NO' assertively 
  • Positive Affirmations

PERSONAL ACTION PLAN

Recommended development courses

For more on this, or any other course...

call us at 01353 669021 or click contact to book your free consultation.