Mike J Murray joins Vital Spark Consultants
The difference between having a customer who is satisfied and a customer who will remain loyal can be determined in the steps you take to follow-up with that customer. Learn more...
How to deliver your speech eloquantly and effectively.
Being prepared is the key to public speaking...but what do we mean by being 'prepared'?
Some advice on how to organise the content, to prepare for your presentation.
Your task description will be the organising principle for the rest of your presentation. Most of what follows will be an account of what you did to complete the task.
"Fear is that little darkroom where negatives are developed" Michael Pritchard
If you have a good understanding of your audience, you can probably predict the key questions and concerns they are likely to have.
According to a survey by the Sunday Times, 41% of people list public speaking as their biggest fear. Learn how to prepare.
Sensitivity in Dealing with Customers - here's some great advice.
